Refund Policy

This Refund Policy applies to credit top-up purchases made through Fast Testers Community, which is owned and operated by Hassil LLC. Payments are processed securely by Stripe.

1. Digital Credit Purchases

Credits purchased on Fast Testers Community are digital goods delivered immediately to your account after successful payment. Because credits are added instantly and can be used right away, all sales are generally final once credits have been delivered.

2. When Refunds May Be Granted

We may issue a refund at our discretion in cases such as:

• Duplicate charges or billing errors.
• Technical failure where payment succeeded but credits were not added to your account.
• Unauthorized transactions reported promptly with supporting evidence.
• Other exceptional circumstances reviewed by our support team.

3. When Refunds Are Not Available

• Credits that have already been used or partially used.
• Change of mind after credits have been delivered.
• Account suspension or termination due to Terms violations.
• Purchases made outside the official Fast Testers checkout flow.

4. How to Request a Refund

To request a refund, contact our customer support team within 14 days of purchase and include:

• Your account email address.
• Date and approximate amount of the purchase.
• Stripe receipt or transaction reference, if available.
• A brief explanation of the issue.

Email: support@fasttesters.com
Phone: +213 549 17 93 03

5. Refund Processing

Approved refunds are returned to the original payment method through Stripe. Processing times may vary depending on your bank or card issuer, typically within 5–10 business days after approval.

6. Chargebacks and Disputes

If you believe a charge is incorrect, please contact us before initiating a chargeback so we can investigate promptly. Unresolved payment disputes may also be handled through your card issuer or Stripe's dispute process.

7. Earned Credits

Credits earned through testing activity, bonuses, or promotions are not purchasable goods and are not eligible for monetary refunds.

8. Policy Updates

We may update this Refund Policy from time to time. The latest version will always be available on this page.